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February 9, 2012 Webcast

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Sponsored by Moxie Software

Date: February 9, 2012

Time: 10am PT / 1pm ET

Presenters:
John Ragsdale, VP of Technology Research, TSIA
Brian Wrage, Director, Technical Support & Technology Systems, Canon USA

Event Summary:

Canon USA knows that face-to-face interactions with customers have a major impact on customer satisfaction and incremental revenue. A key differentiator for Canon has been arming their 15,000 + Service Professionals in the field with a robust knowledgebase to shift to a preventative and proactive service model and become more profitable as a result.

Attend this webcast hosted by TSIA's VP of Technology Research, John Ragsdale webcast to hear Brian Wrage, Director, Technical Support & Technology Systems at Canon USA, tell the story of how they have avoided some of the failure statistics of field services and turned it into a strategic advantage. Plus, hear Brian's planned improvements for 2012, including a full transition to mobile!

Attend this informative collaborative discussion to learn:

Field Services trends and best practices, including operational metrics
Tactics for streamlining field service management
Tips on obtaining tacit knowledge from the field
Strategies to achieve sustainable and predictable revenue streams

Questions?
We are here to help. Contact Stacy Randolph at stacy.randolph@tsia.com.

Canon's Best Practices for Field Service: The New Face of Customer Satisfaction

Register Now for the February 9, 2012 Webcast

Sponsored by Moxie Software

Register Now for the
February 9, 2012 Webcast